Terms of Use

Last Updated: January, 19, 2025

Welcome to Kim O’Brien, LMHC, LLC! By accessing or using this website or our services, you agree to comply with and be bound by these Terms of Service. Please read them carefully before using our site or scheduling services.

1. Acceptance of Terms

By using this website or engaging in our services, you agree to these Terms of Service. If you do not agree, you must discontinue use of this website and refrain from accessing our services.

2. Scope of Services

Kim O’Brien, LMHC, LLC provides virtual therapy services to residents of Massachusetts and Florida.

  • Clients must be physically located in one of these states during all therapy sessions.

  • Therapy sessions are conducted through HIPAA-compliant telehealth platforms.

3. Eligibility

To use our services, you must:

  • Be at least 18 years old or have parental/guardian consent if under 18.

  • Be a resident of Massachusetts or Florida.

  • Complete our intake process and sign the necessary forms to establish a therapist-client relationship.

4. Not for Emergency Use

Our services are not intended for use in emergencies or crises. If you are experiencing an emergency, call 911 or visit the nearest emergency room.

For immediate support, you can also contact:

5. Use of the Website

You agree to use this website for lawful purposes only. Prohibited uses include, but are not limited to:

  • Engaging in fraudulent activities.

  • Transmitting malware, viruses, or harmful code.

  • Interfering with the operation of the website or its security features.

  • Attempting to gain unauthorized access to any part of the website.

6. Scheduling and Payment Policies

  • Scheduling: Appointments must be scheduled in advance through the appropriate channels (e.g., client portal or contact form).

  • Cancellations and Rescheduling: A minimum of 24 hours notice is required for cancellations or rescheduling. Late cancellations or no-shows may result in a fee.

  • Payments: Payment is due at the time of service unless otherwise agreed upon.

7. Confidentiality and Privacy

We are committed to protecting your privacy in compliance with HIPAA and state-specific privacy laws. Please review our Privacy Policy for detailed information on how your data is collected, used, and protected.

8. Intellectual Property

All content on this website, including text, images, graphics, and logos, is the intellectual property of Kim O’Brien, LMHC, LLC unless otherwise stated.

  • You may not reproduce, distribute, or create derivative works from any content without explicit written permission.

  • Unauthorized use of content may result in legal action.

9. Third-Party Links

This website may include links to third-party websites for informational purposes. We are not responsible for the accuracy, content, or privacy practices of these external sites. Use of third-party links is at your own risk.

10. Limitation of Liability

To the fullest extent permitted by law, Kim O’Brien, LMHC, LLC and its representatives shall not be liable for:

  • Any direct, indirect, or incidental damages arising from the use or inability to use this website or our services.

  • Errors, omissions, or inaccuracies in website content.

  • Any unauthorized access to or alteration of your data.

11. Indemnification

You agree to indemnify and hold harmless Kim O’Brien, LMHC, LLC and its representatives from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of the website or services.

12. Modification of Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Your continued use of the website or services constitutes acceptance of the updated terms.

13. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Commonwealth of Massachusetts. Any disputes shall be resolved exclusively in the courts located in Massachusetts.

If you are a Florida client, the laws of Florida may apply to disputes related to telehealth services provided in that state.

14. Termination of Services

We reserve the right to terminate or suspend access to services for violations of these Terms of Service or applicable laws. Termination does not waive your obligation to pay for services rendered prior to termination.

15. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us:

Kim O’Brien, LMHC, LLC
P.O. Box 5215
Norwell, MA 02061
Phone: (781) 386-1050
Email: kim@kimobrienlmhc.com